Product Support

Responsive, Yet Personal Support Services From The Lake Companies

Dedicated Product Support When you need it

Whatever product you make, the industry you’re in, or the size of your company — Infor SyteLine ERP provides the tools to unravel your challenges.

Whether the problem is simple or challenging, urgent, or just a nuisance; we understand how much technology impacts the workday. The problem might not be just software; it could be with a finicky scanner failing to cooperate with your software and computer. The last thing you want to hear is “we don’t support hardware”, or “you will have to call someone else about that.” Our people will work with you AND with your systems’ providers to resolve even the toughest issues.

When technology functions well, it lessens a lot of stress among your workers. We know well-functioning technology is essential for a well-organized staff and business. Our friendly and knowledgeable customer support team is your caring, responsive, and reliable resource who will make you glad you called. And don’t just take our word for it; hear what our customers are saying!

Need support now? Contact our team at (920) 406-3030 or support@lakeco.com.

OUR SUPPORT PHILOSOPHY

Nothing is more important than a user or system that’s down. We want to help your manufacturing business operate at optimal efficiency.

How could I give The Lake Companies anything but a 10 out of 10, you are responsive, knowledgeable about our product, honest with your answers, and have great follow through.

— Derek A

Boston Retail Products, Inc.

I have found The Lake Co. very helpful and timely in their service. We do not have an experienced IT Department in our small company and are very glad to have The Lake Companies’ help and expertise.

— Christi B

Midwest Wire Products Inc.

Lake Companies staff are very professional and personable. We have worked with them for over 20 years and have always been very satisfied with all they have done. I would strongly recommend them for any work you need help with.

— Brian

Hypneumat, Inc.

The Lake Companies Support Methods

  • Call our dedicated support staff at 920.406.3030 — experienced in software, hardware and operating systems
  • Email your questions and issues directly to support@lakeco.com
  • Access helpful information and assistance via the internet:
    • Remote Online Support Services will diagnose and resolve issues directly on your systems
    • Knowledge Base Support provides round-the-clock access to our software knowledge base
  • On-site support is invaluable when words cannot explain the situation.

No Matter What Industry You Occupy, We Have the Solutions and Support for You

The Lake Companies, Inc. has been in business for more than 42 years providing best-in-class enterprise resource planning (ERP) solutions to customers in Minnesota, Wisconsin, and the Upper Peninsula of Michigan. As an Infor Channel Partner, we have the expertise, resources, and track record of helping grow manufacturing companies big and small. In that time, Lake Companies has authored software that extends and enhances the functionality of Infor SyteLine ERP  solution and proudly stands as the world leader with our highly acclaimed Shop-Trak, Doc-Trak, and Fact-Trak solutions. Our focus is to help you grow your business and increase simplicity while reducing the noise in your daily business life.

Applicant Information

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