The Lake Companies Product Support
Responsive, Yet Personal Support Services
Whatever product you make, industry you’re in, or size of your company — Infor SyteLine ERP (CloudSuite Industrial) provides the tools to unravel your challenges
Whether the problem is simple or challenging, urgent, or just a nuisance; we understand how much technology impacts the workday. The problem might not be just software; it could be with a finicky scanner failing to cooperate with your software and computer. The last thing you want to hear is “we don’t support hardware”, or “you will have to call someone else about that.” Our people will work with you AND with your systems’ providers to resolve even the toughest issues.
When technology functions well, it lessens a lot of stress among your workers. We know well-functioning technology is essential for a well-organized staff and business. Our friendly and knowledgeable customer support team is your caring, responsive, and reliable resource who will make you glad you called. And don’t just take our word for it; hear what our customers are saying!
I have found The Lake Co. very helpful and timely in their service. We do not have an experienced IT Department in our small company and are very glad to have The Lake Companies’ help and expertise.
Lake Companies staff are very professional and personable. We have worked with them for over 20 years and have always been very satisfied with all they have done. I would strongly recommend them for any work you need help with.
How could I give The Lake Companies anything but a 10 out of 10, you are responsive, knowledgeable about our product, honest with your answers, and have great follow through.
The Lake Companies provides the knowledge and expertise to solve simple and complex technology issues, via a host of support methods:
- Call our dedicated support staff — experienced in software, hardware and operating systems
- Email your questions and issues directly to support@lakeco.com
- Access helpful information and assistance via the internet:
- Remote Online Support Services will diagnose and resolve issues directly on your systems
- Knowledge Base Support provides round-the-clock access to our software knowledge base
- On-site support is invaluable when words cannot explain the situation.
Our philosophy: Absolutely nothing is more important than a user or system that’s down. Our job is to help your company operate at optimal efficiency.
For more information about Lake Companies’ Customer Support services, or to contact our Customer Support department, call us at 920.406.3030 or email us at support@lakeco.com.
No Matter What Industry You Occupy, We Have the Solutions and Support for You
The Lake Companies, Inc. has been in business for more than 35 years providing best-in-class enterprise resource planning (ERP) solutions to customers in Minnesota, Wisconsin, and the Upper Peninsula of Michigan. As an Infor Channel Partner, we have the expertise, resources, and track record of helping grow manufacturing companies big and small. In that time, Lake Companies has authored software that extends and enhances the functionality of Infor SyteLine ERP (CloudSuite Industrial) solution and proudly stands as the world leader with our highly acclaimed Shop-Trak and Doc-Trak solutions. Our focus is to help you grow your business and increase simplicity while reducing the noise in your daily business life.
