Administrative Support & Office Management

• Answer and triage phone calls, provide customer assistance, and route inquiries to appropriate departments or individuals.
• Generate and issue product license keys as requested.
• Document and distribute support cases in a timely fashion.
• Manage incoming and outgoing mail, package shipping and receiving, and deliveries.
• Schedule and coordinate the use of conference rooms, ensuring pre-meeting preparations are completed.
• Take inventory of office and kitchen supplies, restocking and ordering as needed.
• Maintain a clean and tidy reception area and all common areas.

Meeting Preparation and Follow-Up

• Prepare detailed agendas, presentations, and materials for meetings.
• Attend key meetings to document action items, track deliverables, and provide timely follow-ups.
• Act as a liaison to ensure tasks assigned during meetings are completed on time and aligned with business goals.

Operational Support

• Serve as the point person for consultant emergency call-ins, identifying and coordinating available resources quickly.
• Assist with onboarding new hires, ensuring a smooth transition into the company.
• Support internal communication efforts by preparing and distributing newsletters or updates to enhance team engagement.
• Assist with coordinating employee travel arrangements, including hotel, flight, and rental car bookings for employees, customers, and consultants.

Marketing & Social Media Coordination

• Collect and disseminate social content highlighting customer projects, employee wins, and company milestones.
• Assist in sharing customer success stories and business updates across internal and external platforms.

Event Coordination & Planning

• Plan and execute company-wide meetings and events, including managing logistics for food, travel, and activities.
• Organize employee programs, celebrations, and activities that foster engagement and collaboration.
• Manage corporate events related to customer engagements, such as coordinating meals, activities, and travel logistics.

Employee Engagement & Recognition

• Organize and send birthday, anniversary, retirement, and milestone gifts or cards for employees.
• Plan and execute celebratory events such as retirement parties, including gift selection and event logistics.
• Arrange thoughtful gestures like funeral cards and gifts to support employees during personal challenges.

General Clerical Duties

• Provide assistance to other departments or employees with general clerical duties as needed.
• Perform other related duties as assigned to support organizational goals.